Field Operations Manager Dallas, TX

Field Operations Manager

Full Time • Dallas, TX

About Us:

Have you lived in or visited an apartment community where the resident places the trash/recycling right outside their front door and it magically disappears? It’s no surprise that this service has become the #1 amenity for apartment residents! This is what we do in over 26 states nation-wide!

Trash-Butler is a doorstep trash and recycling pickup service for multifamily (apartment) communities. Trash-Butler™ is part of an INC 500 company that has been featured in The Wall Street Journal, TIME Magazine and Oprah.

Position Overview:

Are you a service oriented, enthusiastic team player?  Then we want to talk to you!

The full-time Field Operations Manager will be responsible for managing operations and customer satisfaction for several multifamily (apartment) communities within an assigned district. The FM works out of a home office, splitting their time between hiring, training and oversight of the remote workforce who service our communities and periodic customer service visits with property management to ensure 100% customer and resident satisfaction with our service. As we grow and bring on new communities, the FM will coordinate with the field team to ensure a successful rollout and service launch.


  • Responsible for ensuring satisfactory completion of door step trash/recycling collection on service evenings
  • Conduct on-site quality reviews of team to ensure service is executed according to Trash Butler standards of service and safety policies
  • Hire, train/onboard new staff as needed
  • Monitor staff check in/out and overall time to completion
  • Resolve and document customer service cases within our CRM software
  • Develop cooperative working relationships and frequent communication with property staff to ensure residents understand how our service works and property staff receives and understands daily service reports
  • Coordinate rollout/launch of service on new properties
  • Provide on-call support to communities and workforce
  • Manage customer and workforce inventory/supplies
  • Work collaboratively with other business units as required to serve customer
  • Frequent travel within assigned district (some may be out of state)
  • Other duties as assigned


  • High school diploma or equivalent, AA degree preferred
  • Experience managing a remote workforce of up to 20 who work 5 days a week; roughly 2-3 hours per evening
  • Basic employee relations experience as it relates to hiring and management
  • Experience in multi-site operations
  • Experience providing customer service and resolving conflict at the business level
  • Proficiency in using a Customer Relations Management system (CRM) and Microsoft Word, Excel and Outlook email
  • Excellent oral and written communication skills


  • Strong planning, time management and organizational skills
  • Strong work ethic and quality improvement orientation
  • Ability to build trust and rapport and effectively communicate with co-workers, employees and customers
  • Self-motivated and resourceful
  • Ability to work independently
  • Collaborative/team player
  • Embody our core values: Building leaders, Always branding, Fun, enthusiastic team environment, Listen, fulfill & delight


  • Must have a valid driver’s license and auto insurance with good driving record
  • Must be comfortable working in an outdoor setting and walking the distance of a property
  • Must be able to lift up to 60lbs, bend at waist/knees and lift bag over shoulder, climb up/down stairs, drive for periods of time
  • Flexibility to be on call during daytime and evening hours and adapt to changing priorities   


  • Work from home/flexible schedule
  • Health, dental, and vision, medical/dependent care FSA and life insurance
  • Company lap top and cell phone
  • PTO and company observed holidays
  • Enormous growth opportunity with growing company


All offers of employment will be contingent on successful background Check. Trash Butler is an Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

(if you already have a resume on Indeed)

Or apply here.

* required fields


U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Form CC-305
OMB Control Number 1250-0005
Expires 1/31/2020

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilitiesi. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

i Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.